Customer Testimonials

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See what others have to say about our exceptional quality and service.

To whom it may concern,

Last winter your company installed a boiler and hot water tank at my home in Sugarhouse. Shortly after installation we noticed a small but ever present leak in the hot water tank, due to manufacturing errors. Mark assured me in a professional manner that one way or another the problem would be resolved, and it has been.
I would like to take this opportunity to thank you and the employees that have worked with me. The excellent customer service, patience, and expertise of Mark, Rob, D.J., and others have been very much appreciated, and I would be confident in recommending your business. As a home owner duing the restoration myself of a 1911 bungalow, I know that fair and reliable companies with good people are difficult to find, and that quality workmanship seems to be the exception rather than the rule. Thank you for being the exception.

Edward Campos


Dear Mr. Thornton,

This letter is to express my appreciation to you and your organization for your assistance with my heating system during the very cold days of last week. It was a pleasure for us to see the dedication and special concern taken by your technician, in making sure that a difficult problem in our hot water heating system was appropriately corrected. He maintained a positive attitude during what turned out to be a complicated solution.
Your tecnician is truly an exceptional employee and someone who is very dedicated to your organization, and to us, your customers. We feel in dealing with him that we have not only an excellent resource, but we have also found new friends -- both Alan and your organization -- to assist us. Sincerely,

John Rich


Dear Thornton Plumbing

Thank you so much for your promp service last week during our unexpeced heating problem. I know you were very busy and had others befor me. Not having heat with a 16 month old child is a difficult situation. You were great! Thanks for the excellent customer service. So few company's are as consceintous of service their customers when they are in a difficult situation.

Maria Millet


Dear Mr. Pringle:

The purpose of this letter is to extend a compliment to you and your employees for the high regard and care they have for the properties where they work.
On a recent snowy afternoon here in Deer Valley, I met one of your technicians, DJ, to let him into a home that we manage. Before entering the home, he slipped some shoe covers on to protect the floors in the home from any snow pr dirt that he might have on his shoes.
This action took only a minute, but could have saved our company much time and effort in cleaning up carpet and hardwood flooring.

Shanna A. Burnside


Thornton Plumbing and Heating,

Scott did a great job. He was very professional, pleasant and efficient. Thanks for you prompt response to our call in this emergency.

Marilyn Horn


Dear Kenny:

I just wanted to write and thank you for your help in getting our water heater fixed. I can't even tell you how greatful I felt not to have to worry about that on top of everything else. Your guy was there instantly.

Gregg & Shelley Godfrey

Contact Info:

6790 South 400 West
Midvale, Utah 84047



Thornton Plumbing and Heating

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